Have a question about an order, delivery, returns, or shopping with BolaNova? Start here.
Shipping & Delivery
Where does BolaNova ship?
We currently ship to customers in the United States.
How long will my order take?
Orders are usually processed within 1–3 business days. US delivery generally takes another 4–12 days. The exact estimated delivery timeframe shown at checkout can vary by destination.
Delivery estimates are estimates, not guaranteed delivery dates.
How much is shipping?
Shipping costs depend on the product and order. Your exact shipping charge is shown at checkout before payment.
Will I get tracking?
Yes, when tracking is available. We send a shipping confirmation email after your order is dispatched. Tracking can take around 2–5 business days to become active.
Can my order arrive in separate packages?
Yes. Different products may be fulfilled from different suppliers or warehouses, so you may receive separate packages and tracking numbers.
Orders & Returns
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos or videos of the issue. We will review the request under our Return & Refund Policy and applicable consumer-protection requirements.
Can I change my shipping address?
Contact us immediately if you entered the wrong address. We will make reasonable efforts to help, but changes cannot be guaranteed after an order has entered processing or shipment.
Customer Support
How do I contact BolaNova?
Email us at support@shopbolanova.com.
Our support hours are Monday–Friday, 9:00 AM–5:00 PM (WAT). For order questions, include your order number so we can help you faster.