Terms of service

Last Updated: September 2026

Welcome to BolaNova. These Terms of Service (“Terms”) govern your access to and use of the BolaNova website, online store, products, services, and related features (collectively, the “Services”).

BolaNova is powered by Shopify, which provides the technology used to operate our online store.

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Services.

Nothing in these Terms limits or excludes any consumer rights or remedies that cannot legally be limited or excluded under applicable law.

1. Access and Accounts

You may browse and use our Services for lawful purposes.

Where an account is required, you agree to provide information that is accurate, current, and complete and to keep your account credentials secure.

You are responsible for activity conducted through your account unless applicable law provides otherwise.

You must not sell, transfer, or improperly provide access to your account to another person.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and current.

However, product colors and appearance may vary depending on your device, display settings, lighting, or photography.

Product information, specifications, availability, and images may be updated from time to time.

We reserve the right to discontinue products, limit quantities, or restrict product availability in particular countries or regions where reasonably necessary.

Nothing in this section affects your statutory rights concerning products that are defective, unsafe, not as described, or otherwise fail to comply with applicable law. Consumers generally have statutory rights concerning goods that are as described, of satisfactory quality, and fit for purpose.

3. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order is accepted when BolaNova sends an order confirmation or otherwise confirms acceptance.

We may decline or cancel an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or product-information error.
We reasonably suspect fraud or unauthorized activity.
We are unable to fulfill the order.
The order cannot legally or safely be shipped to the destination.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected items using the original payment method, subject to applicable law.

Your rights regarding returns, refunds, cancellations, defective products, and other remedies are described in our Return & Refund Policy.

4. Prices and Payments

Prices displayed on our website are those applicable at the time an order is placed, unless otherwise stated.

Prices may change before an order is placed.

Applicable shipping charges, taxes, duties, or other amounts will be displayed where applicable.

Where customs duties, import taxes, or other destination-country charges are not collected at checkout, the customer may be responsible for those charges where applicable.

You agree to provide accurate billing, payment, shipping, and contact information.

You must be authorized to use the payment method provided for your order.

5. Shipping and Delivery

Shipping and delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

Carrier delays
Customs processing
Weather
Public holidays
High shipping volumes
Incorrect or incomplete shipping information
Other events outside our reasonable control

We will provide available tracking information where applicable.

If a delivery is significantly delayed or an order is lost, damaged, or otherwise affected during delivery, BolaNova will work with the customer and relevant fulfillment or shipping partners to seek an appropriate resolution consistent with applicable law and our Return & Refund Policy.

Nothing in these Terms removes any delivery or consumer rights that cannot legally be excluded.

6. Returns and Refunds

Returns, refunds, cancellations, defective products, damaged products, and related remedies are governed by our Return & Refund Policy.

That policy forms part of these Terms.

Where applicable law provides rights that differ from or exceed our voluntary return policy, the applicable legal rights will take precedence.

7. Intellectual Property

The BolaNova website and its contents, including text, graphics, logos, images, designs, product content, videos, and other materials, are owned by or licensed to BolaNova or their respective rights holders.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit BolaNova content without permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

8. Third-Party Services and Tools

Our Services may use or provide access to third-party services, applications, payment providers, shipping providers, analytics tools, or other technologies.

These third parties may have their own terms and privacy policies.

Your use of third-party services may therefore also be subject to those third parties' terms.

BolaNova is not responsible for third-party services to the extent permitted by applicable law.

9. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience.

BolaNova does not control third-party websites and is not responsible for their content, policies, security, or practices.

You should review the applicable terms and privacy policies before using third-party websites.

10. Relationship With Shopify

BolaNova uses Shopify to operate and provide the online store.

Your purchase of products is a transaction between you and BolaNova, not Shopify.

Shopify provides the underlying technology and certain services that support our store but is not the seller of the products offered by BolaNova.

11. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how BolaNova collects, uses, shares, stores, and protects personal information.

Our Privacy Policy forms part of these Terms.

12. Customer Reviews and Feedback

If you submit reviews, comments, suggestions, photographs, videos, or other content to BolaNova (“Feedback”), you grant BolaNova a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for legitimate business purposes, including operating and promoting our Services.

You represent that:

You have the rights necessary to submit the content.
The content is truthful to the best of your knowledge.
The content does not infringe another person's rights.
The content does not contain unlawful, malicious, abusive, or misleading material.

BolaNova may remove or decline to publish content that violates applicable law or our policies.

Nothing in this section requires you to provide Feedback.

13. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information, omissions, or outdated information relating to products, pricing, promotions, availability, shipping, or other information.

We may correct such errors and update information when identified.

If an obvious error materially affects an order and the applicable law permits cancellation, we may contact you to offer the available options, including cancellation and refund where appropriate.

We will not use this section to remove rights that customers have under applicable law.

14. Prohibited Uses

You may not use our Services:

For unlawful purposes.
To commit fraud or facilitate fraudulent activity.
To impersonate another person or business.
To interfere with website security or functionality.
To distribute malware or malicious code.
To infringe intellectual-property rights.
To collect another person's personal information without authorization.
To send spam or other unauthorized communications.
To interfere with another customer's use of the Services.

We may restrict or suspend access where reasonably necessary to protect our Services, customers, or business, subject to applicable law.

15. Service Availability

We aim to keep our Services available and functioning properly, but temporary interruptions may occur because of maintenance, technical problems, security incidents, third-party services, or circumstances beyond our reasonable control.

We do not guarantee that the Services will always be uninterrupted or error-free.

16. Disclaimers

To the maximum extent permitted by law, information on the website is provided for general informational purposes.

Nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or remedies that cannot legally be excluded or limited.

Products will remain subject to any applicable statutory warranties, guarantees, and consumer protections.

17. Limitation of Liability

To the maximum extent permitted by applicable law, BolaNova will not be responsible for losses that are:

Not reasonably foreseeable.
Indirect or consequential.
Caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability that cannot lawfully be excluded for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products, or other mandatory consumer protections.

Where applicable law permits limitation of liability, our liability will be limited to the extent permitted by that law.

18. Indemnification

Where permitted by applicable law, you agree to be responsible for losses or reasonable costs incurred by BolaNova as a direct result of your:

Material breach of these Terms.
Fraudulent or unlawful use of the Services.
Deliberate misuse of the Services.
Infringement of the rights of BolaNova or another person.

This section does not apply to the extent that the loss resulted from BolaNova's own unlawful conduct or liability that cannot legally be transferred to the customer.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision will be interpreted or adjusted only to the extent necessary to make it enforceable where legally possible.

20. No Waiver; Entire Agreement

If BolaNova does not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies expressly incorporated into the Services, form the agreement governing your use of the Services, subject to applicable law.

21. Assignment

You may not transfer your rights or obligations under these Terms where prohibited by law without our written consent.

BolaNova may transfer or assign its rights and obligations where reasonably necessary for operating or restructuring the business, provided this does not reduce any mandatory consumer rights.

22. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to BolaNova's business, except where mandatory consumer-protection laws in the customer's country provide otherwise.

If you are a consumer in a jurisdiction that gives you mandatory rights or legal protections, those rights remain available to you.

Nothing in these Terms requires a consumer to give up rights that cannot legally be waived.

Where applicable law provides a consumer with access to courts, regulators, alternative dispute resolution, or other legal remedies, these Terms do not remove those rights.

23. Headings

Section headings are provided for convenience and do not affect the interpretation of these Terms.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, technology, or legal requirements.

When we update the Terms, we will change the Last Updated date and provide any notice required by applicable law.

Changes will apply from the effective date stated in the updated Terms and will not retroactively remove rights that customers have already acquired where prohibited by law.