Privacy policy

Last Updated: September 2026

At BolaNova, your privacy is important to us. This Privacy Policy explains how BolaNova collects, uses, stores, shares, and protects personal information when you visit our website, use our services, create an account, place an order, contact us, or otherwise interact with BolaNova.

BolaNova operates its online store using Shopify, which provides the technology and services that allow us to operate our store, process transactions, and provide our customers with an online shopping experience.

By using our website and services, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain consent where consent is required by law.

1. Personal Information We Collect

Depending on how you interact with BolaNova, we may collect:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.

Order and transaction information, including products purchased, order details, payment status, returns, refunds, cancellations, and related transaction information.

Payment information, including payment method and transaction details. Payment card information may be processed directly by our payment providers rather than stored by BolaNova.

Account information, such as your account details, preferences, and settings if you create an account.

Customer communications, including information you provide when contacting Customer Support.

Device and technical information, such as IP address, browser type, device information, operating system, network information, and other technical identifiers.

Usage information, including information about how you interact with our website, products, pages, and services.

Marketing information, such as your communication preferences and interactions with our marketing communications.

We do not intentionally request sensitive personal information unless it is necessary and permitted by applicable law.

2. How We Collect Information

We may collect information:

Directly from you when you place an order, create an account, subscribe to communications, contact us, or otherwise provide information.
Automatically when you use our website through cookies and similar technologies.
From service providers that help us operate our store.
From business partners and other third parties where permitted by law.

3. How We Use Personal Information

We may use personal information to:

Process and fulfill orders.
Process payments, refunds, returns, and cancellations.
Arrange shipping and delivery.
Provide customer support.
Maintain and manage customer accounts.
Improve our products, website, and services.
Personalize the shopping experience.
Send transactional communications.
Send marketing communications where permitted and, where required, with your consent.
Analyze website use and improve our business.
Detect, investigate, and prevent fraud, abuse, security incidents, and other unlawful activity.
Comply with legal and regulatory obligations.

4. Legal Bases for Processing

Where laws such as the EU or UK GDPR apply, we process personal information using appropriate lawful bases depending on the circumstances.

These may include:

Contractual necessity — for example, using your information to process and fulfill an order you have placed.

Legal obligation — where processing is necessary to comply with applicable law, accounting requirements, tax requirements, legal proceedings, or lawful requests.

Legitimate interests — where processing is reasonably necessary to operate, secure, improve, and promote our business, provided those interests do not override your applicable rights.

Consent — where applicable law requires your consent, such as certain marketing or non-essential cookie technologies. You may withdraw consent where consent is the legal basis for processing.

Under applicable privacy laws, we may rely on different legal bases for different processing activities.

5. Cookies and Similar Technologies

BolaNova and Shopify may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, measure website performance, analyze traffic, improve our services, and support marketing.

Some cookies are necessary for the operation and security of the website. Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

You may be able to manage cookie preferences through your browser settings or our cookie/privacy controls.

6. How We Share Personal Information

We may share personal information with service providers and partners that help us operate BolaNova, including providers involved in:

Shopify and website hosting
Payment processing
Order fulfillment
Shipping and delivery
Customer support
Analytics
Marketing and advertising
Fraud prevention and security
Cloud storage and technology services

We may also disclose information where you request or authorize us to do so, where necessary to comply with law, or where reasonably necessary to protect BolaNova, our customers, or others.

Where third parties process information on our behalf, they may only use the information as permitted by their relationship with us and applicable law.

7. Shopify

BolaNova uses Shopify to operate its online store.

Shopify may collect and process personal information in connection with your use of our store and may process information in accordance with its own privacy policies and applicable law.

For information about how Shopify processes personal information, please review Shopify's applicable privacy policy.

8. Marketing Communications

Where permitted by law, we may send promotional emails or other marketing communications about products, offers, or updates.

You can unsubscribe from marketing emails by using the unsubscribe option included in the message.

You may still receive non-promotional communications necessary to complete or manage an order, account, return, refund, or customer-support request.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

You should also take reasonable steps to protect your account credentials and avoid sending sensitive information through insecure communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide products and services.
Maintain business and transaction records.
Comply with legal, accounting, and tax obligations.
Resolve disputes.
Detect and prevent fraud.
Enforce our agreements and policies.

The exact retention period may vary depending on the type of information and the reason it is being processed.

Where a specific retention period cannot reasonably be stated, we use appropriate criteria to determine how long the information should be retained.

11. International Data Transfers

Because BolaNova, Shopify, payment providers, shipping providers, and other service providers may operate in different countries, your personal information may be transferred to, stored in, or processed outside your country of residence.

Where applicable, we use appropriate safeguards required by applicable privacy laws for international transfers.

For transfers from the European Economic Area or United Kingdom, we may rely on recognized transfer mechanisms such as adequacy decisions or approved contractual safeguards where required.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights including:

Access to your personal information.
Correction of inaccurate information.
Deletion of personal information.
Restriction of certain processing.
Data portability.
Objection to certain processing, including certain direct-marketing activities.
Withdrawal of consent where processing is based on consent.
The right to opt out of certain targeted advertising or sharing activities where applicable.

You may exercise applicable rights by contacting us using the details below. We may need to verify your identity before processing certain requests.

13. Targeted Advertising and Data Sharing

Depending on where you live, you may have the right to opt out of certain forms of targeted advertising or the sharing of personal information for targeted advertising.

Where available, you may use our Data Sharing Opt-Out controls:

Data Sharing Opt-Out

Where supported by applicable law and technology, BolaNova may recognize applicable privacy preference signals such as Global Privacy Control.

14. Children's Privacy

BolaNova's services are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

BolaNova is not responsible for the privacy practices, security, or content of websites that we do not control.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

16. Complaints

If you have concerns about how BolaNova handles your personal information, please contact us first so that we can investigate and respond.

Depending on where you live, you may also have the right to lodge a complaint with the relevant data-protection or privacy authority in your jurisdiction.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date and provide any notice required by applicable law.