Shipping policy

Last Updated: September 2026

Thank you for shopping with BolaNova. We are committed to providing a clear and reliable shopping experience. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are generally processed on business days, excluding weekends and applicable public holidays.

During periods of high order volume, promotions, or unforeseen circumstances, processing may take slightly longer. If a significant processing delay occurs, we will notify you where reasonably possible.

2. Shipping & Delivery

BolaNova currently ships to customers in the United States only. International shipping is not currently available.

United States

For products fulfilled through our current shipping partners, including CJdropshipping, estimated transit time to the United States is generally:

4–11 business days

This estimate refers to transit time after the order has been processed and shipped.

Estimated Total Delivery Time

For US orders, the typical total timeframe is approximately:

5–14 business days

This includes:

1–3 business days processing + 4–11 business days transit

Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary because of carrier delays, weather, public holidays, customs procedures, logistics disruptions, or other circumstances outside our reasonable control.

Some remote destinations may require additional delivery time.

3. Shipping Costs

Shipping charges vary according to the destination, product, shipping method, and order.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Where we offer promotional or free-shipping offers, the applicable conditions will be displayed during the promotion.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow approximately 2–5 business days after dispatch for tracking information to become active in the carrier's system.

5. Shipping Delays

Although we work with fulfillment partners and shipping carriers to deliver orders within the estimated timeframe, delays may occasionally occur because of:

Carrier or transportation delays
Severe weather
Public holidays
High shipping volumes
Customs processing
Unexpected logistics or transportation disruptions

If your order appears significantly delayed beyond the estimated delivery timeframe, please contact our Customer Support team. We will review the available shipment information and assist you as reasonably possible.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

BolaNova is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to help, but changes cannot be guaranteed once an order has entered processing or shipment.

7. Lost, Damaged, or Incorrect Items

If your package is lost, arrives damaged, or you receive an incorrect or incomplete item, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos where relevant

Eligible issues will be handled in accordance with our Return & Refund Policy and applicable consumer-protection laws.

We may work with our fulfillment partners and shipping carriers to investigate shipment-related issues and determine the appropriate resolution.

8. Multiple Shipments

Orders containing multiple products may be shipped separately when products are fulfilled from different suppliers or warehouses.

You may therefore receive multiple tracking numbers and your items may arrive at different times.

You will not be charged an additional shipping fee solely because your order is shipped in multiple packages, unless an additional charge is clearly disclosed and accepted at checkout.

9. Shipping Availability

BolaNova currently offers shipping only to eligible addresses in the United States.

International shipping is not currently available. Shipping methods, costs, and estimated delivery times shown at checkout apply to eligible U.S. destinations.